Verizon - Verizon Wireless
Support Would Not Explain How to Secure Wireless Modem

Verizon Wireless refuse to tell me how to secure my wireless modem so that other people can't use it to access our computer and internet connection. I have asked them several times and they say that it is impossible for anyone else to access our modem.
They are obviously lying because I have over 200 static IPs on my ARP reading this very moment. I have told them this happens and they still say it's impossible...
If it was impossible it would not be happening. Not only do they not know the definition of the word "Impossible", They don't know what an integrated modem is, which is what I have. The last person I talked to didn't know what an ARP reading was and I tried to explain to him what that and what an integrated modem were, neither of which he understood and he was defiant the whole time about the existence of these two things!
OK, I can forgive anyone else who reads this for not knowing these things, but not the techs of an ISP.

Company: Verizon - Verizon Wireless
Country: USA
State: New York
City: New York
Address: 140 West Street

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