Time Warner Cable
Customer Service

Had I been a "Business Class" customer I likely would have had this situation resolved in far less time that it has been. Especially since it has NOT been resolved.

At 10:20 AM on Saturday, December 12th I experienced an outage with sending emails through Outlook 2003. After 5 phone calls/online chats later... It is realized that the fault was with their mail servers failing to reset at midnight. A reset that is designed for Residential users to keep email programs from sending more than 1000 emails in a day. At midnight, it's supposed to reset to Zero for the next day. It did not, at their admission... But 'there's nothing we can do about it'."We don't have the tools or the access to fix that." is what I was told... 8 hours later. Now I have to wait until after 10 AM on Sunday to find someone to talk to with their Security Dept.

They sure want my money and will rip me for not sending it on time, but refuse to fix things for Residential Customers like they do for their Business Class Customers.

Company: Time Warner Cable
Country: USA
State: Ohio
City: Columbus

  <     >