Sears
Order Shipped to Billing Address and Cancellation Refused

First of all, Sears and its affiliates have the slowest website I have ever used. But most importantly, they ask for information and then don't pay attention to it. I put in a shipping address and then a billing address and placed the order. When the e-mail confirmation came minutes later, I noticed they were shipping the order to the billing address. Called immediately to point out the error and was told that there was nothing they could do about it... Like the order was already packaged on its way in just 10 minutes! Right! So then I wanted to cancel the order (because I didn't want it delivered to the billing address and sitting out exposed all day) and they told me I couldn't cancel the order either! WHAT IS THE POINT OF CUSTOMER SERVICE IF THEY CAN'T SERVICE A CUSTOMER WITHIN 10 MINUTES OF PLACING AN ORDER? Ironically, in the middle of all this, Sears wanted me to take a Customer Satisfaction Survey and the amazing slow website wouldn't even load that survey!!!

Company: Sears
Country: USA
Site: sears.com

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