Verizon FIOS
Rate increase FIOS service

Recently we obtained a notice from the Mr. Dustin Kroger Verizon customer-relationship Advertising, thanking people for utilizing the "excellent Verizon FIOS" support and telling people of the 20/5 mbps update to ensure that our satisfaction becomes several folds! In the centre of the notice we observed a sentance " We also wish to inform you the price in your Verizon FIOS online sites is likely to be risen to $59.99 (from $49.99) efficient December 1. The price increase is unrelated towards the Pace boost we're applying for the FIOS prepare" And So I named the now-famous customer support and after paying half an hour attempting to determine telephone #, A/D, I had been gven the typical runaround, until I got frustrated and requested to become attached to his boss. And so I was placed on hold, no-call back quantity was requested by him and after 10 units on hold, the phone call was disconnected. I called again which period I remindedthe boss that I had been placed on store for 10 minuets which used to donot wish to feel the same BS again. And so I suggested: discover if you should be thinking about keeping me like a client by continuing to cost me $49.99 otherwise I'll search for another ISP. Therefore before long the boss returned using the subsequent present: Well I've two choices 1) subscribe to yet another year and we shall provide you with a $ 5 discount on 59.99 or 2) opt for a greater strategy nonetheless subscribe to a-one year agreement

Our response: WHAT?

Thanks verizon for taking care of your loyal clients.

Company: Verizon FIOS
Country: USA
State: Texas
City: Plano

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