Hughes Network Systems
Lack of service

Lightening knocked out my service with Hughes.net on Sunday, May 25th. We had a two day service agreement with them. We were told that a repairman would come out on Friday, the 30th. Friday morning he called and said he was sent to another job and would come out on Monday, June the 2nd. Mondaym he called and said he was sent somewhere else and would come out before noon on Wednesday the 4th. After he didn't show or call by noon, we called Hughes. I was on and off the phone with them for about four hours and could get no answers. I finally cancelled my service with them. Later that evening, the repairman called and said he would try to come out on Friday. When told we had cancelled our service, he said that Hughes always put off private accounts when they had comercial accounts to take care of. I had to get dial-up service from our local phone service.

Company: Hughes Network Systems
Country: USA
State: Maryland
City: Germantown
Site: hughes.com

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