A&E Factory Service
Horrible Service

I called on a Friday to schedule service to my refrigerator. An appointment was set for Monday morning between 8-12. I called in to make sure they had my cell phone number and asked them to call before arriving. I didn't recieve any phone call and by 11:00 I was calling customer service. They told me the tech came to the house but no one answered. I was there the whole time and saw no tech. My appt. Was rescheduled to the next day. I was third on the list. I waited until 12 the next day. The tech called me and I had to give directions to get to my place and wave them down - which further concludes in my mind that they went to the wrong house yesterday. The tech said the part needed would take 4-5 days to order. I negotiated a deal that if I found the part today, would they come back and fix it. They did, however, the part they replaced didn't solve the problem. I had already paid for this dis-service. So here it is Thursday, and I am waiting for the tech to come back to fix the refrigerator that should have been fixed on Monday. Guess what? I'm third on the list! Ugh. Never, never, never use this service. It's a nightmare!

Company: A&E Factory Service
Country: USA
State: Missouri
City: Kansas City

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