Comcast
Installer reportedly sat in truck and left, then support denied appointment

I had an appointment for Comcast internet installation today at 2-4 PM. I took off from work early and got home a 1:30 PM. I sat in the living room reading newspaper and waiting for your people to come. At 2:02, your trucks (2, one in green and one with Comcast logo) showed up. The guy sat in the truck for a few min and drove off. He did not ring my door bell, did not leave a note on my door, he did not even step off the truck. I though he drove off to work in the wiring at a junction box. At 3:42, I called your customer services. He told me I had no appointment. I told him I received voice mail confirmation. He called and checked the dispatch. He came back and told me that the driver was at my house and no one was home. I complaint about the lies. He became rude and told me if I wanted the installation, the installer could come back at 7.

If this is how I was treated before I am Comcast's customer, how would Comcast treat me after I became its customer.

Company: Comcast
Country: USA

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