Best Buy
Warranty Cancelled for Alleged Liquid Damage on iTouch Apple Fixed

Spent over $550 on Itouch plus Best Buy extended 3 yr warranty. Within two months of purchase Itouch began losing its charge. Tested other peoples charges. Still a problem. After 7 months, brought to Best Buy with warranty. They said they sent it in with Geek Squad. Called me to tell me that there was liquid damage, therefore could not be fixed and further they were cancelling my purchased warranty! I went in, argued that the Itouch had never ever left the shelf where my Ihome was, no liquid ever came near the product.

They refused to listen. I went to Apple Store. They sent it in and came back to see it was a faulty battery and they exchanged the entire Itouch with no hassle. I have contacted Geek Squad, Best Buy and no one has responded and I am still out the warranty money!

Company: Best Buy
Country: USA
Site: bestbuy.com

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