Dell
Computers ripoff: poorly constructed computers, bad customer service

Don't Do Dell, Dude...

I purchased a Dell 2350 on line in January and by late February it had broken down. I would only get a blue screen when turning on the system and was unable to read the error message as the screen was off center. I contacted Dell "support" and was rushed through the process of instaling the operating system software. Something was wrong though, it was supposed to take two to three hours but after seven hours the system had done nothing.

I called the following day and explained what happened to another tech support who insisted on doing the same thing, after another seven hours I called back and was instructed to wipe out the memory and start fresh. I let the system load over night but nothing. I requested to have someone provide home service and was refused, I requested to return the computer for replacement and was also refused.

I was then told to wait a week for the tech support to call me to investigate further. I was not going to wait though. I took it to a local service center and was told the unit was poorly assembled. The system could not read the RAM, the memory card was set on a new slot as several of the slots were not functioning properly. When the Dell Tech called at the end of the week all he wanted to do was the same procedure we started with and would not listed to my explanation on what was wrong with it.

Although I got the computer working on my own, I have not been able to replace all the faulty parts I was given and therefore have problems from time to time. The system can not read the settings at times and is unable to change any configurations. I get the off center screen from time to time as well. Dell computers are a joke and their tech support is even a bigger joke. Oh yeah, that on line factory rebate was bogus as well.

Company: Dell
Country: USA
State: Texas
City: Austin
Site: dell.com

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