PayPal and eBay
Chargeback on Phone Sale Left Seller Owing 85 and Rising

I sold a mobile phone on eBay in October/November last year. I kept the postage receipt for approximately 2 months. I then disposed of it, assuming that if there were any issues, 2 months was plenty of time to raise them. Not long after, I got an email from PayPal saying that the buyer was disputing the transaction as it was never received. It was very vague. I emailed PayPal explaining exactly what happened, so a chargeback dispute was filed. They then told me they had to wait 75 days for the buyer's credit card to decide whether they would pay for the transaction or not. Suffice to say, they decided not to pay, so I was left to pay, plus additional charges that PayPal had added. It then turns out that the "buyer" did not even buy the phone, and the credit card company says the card was used illegally by a third party.

Anyway, I disputed this, saying it was unreasonable to wait so long to report this problem. Then PayPal offered for me to take out insurance with them so that if it happened again I would be covered, but I would have to pay them a monthly fee. I did not bother with this.

Then PayPal decided to change the currency of the money I owe to euros, thus increasing what I had to pay to clear the debt. Then they said I have to file a police report to take it further, and then PayPal will charge me another 7 for the privilege! I do not know what to do, but now PayPal is threatening to take action to recover what I now owe them. 85 and rising! Is it worth filing a police report? Is there anything else I can do? Can I legally refuse to pay?

Company: PayPal and eBay
Country: USA
Phone: 08707307191
Site: paypal.co.uk

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