Hewlett-Packard Company
Bad printer, bad laptop, bad software, bad tech support, bad company

I have recently purchased two HP products, a Laser Printer and a business Laptop. I have had more problems than is reasonable with both, but particularly with the fact that the two do not work together (see case 3604786575). The issues I've had with the laptop include:
1. DVD not able to load OS—support fiddled around a while, then sent replacement disks that were not for the OS I needed (XP x64), later with tech support they were supposed to look into sending the right disks, promised to email or call and never did.
2. Apparently this notebook is incompatible with the new printer, so I either have partial function, or none at all
3. Some of the software mentions bluetooth capability, for this notebook, but the documentation is vague, I still have no idea whether or not this notebook is bluetooth enabled!? And after the strange interactions I've had with support in India that barely speaks english, was afraid to call and ask.

The printer also has issues:
1. Unable to receive faxes, the fax picks up maybe half the time.
2. Unable to communicate with computer.
3. Software for HP Solution does not load from the disk properly, after installing, it asks for disk in location "1", and I have to browse to the proper folder and install that part of the software.
4. I alwasy get errors (on every PC when installing regarding flash player and something called hpqdummy)

I have had some crazy interaction with tech support as well. They all refuse to let you speak to a supervisor, I think one even lied about being a supervisor (I have a copy of the chat log), I've had them troubleshoot the wrong product, give me steps in the wrong order, and I even had one tech call my house after midnight, waking my elderly father. I am thouroughly disgusted with HP, and at this point just want to give up and return it all.

Company: Hewlett-Packard Company
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street
Phone: 8004746836

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