Acer America
Acer Aspire One advertised as child's computer poor quality screen

On November 18 I purchased the Aspire One computer from Acer based on the price as well as their advertisement stating: Give your kids a fun and exciting way to experience the Internet and A child's perfect first computer". I purchased the extended warranty as well. The computer worked well but I had noticed that at the right corner of the screen the color was off but just assumed is was part of the display. On January 14 I was sitting using the computer with my son when the battery signal displayed and I grabbed the charger and was attempting to plug in the laptop. The computer slipped and I grabbed it from the screen lid. I did not grab it hard but simply grabbed it quickly and lay it back on the coffee table. As I looked up from the wall where I had plugged in the computer, I saw the screen had turned colors. The screen was still shiny and clear but under the glass it looks like the colors were off as if there was a crack. I called the company that night but the office was closed so I followed up the next day. When I called in to find out where I could get my computer fixed I was told that this was an accident and it was not covered by the warranty or extended warranty I had purchased. I was upset but then asked him how much it would cost to fix it and I was told it would cost $499. Now the computer only cost $345 total to begin with and I became very upset. I asked them why they had advertised this computer as a child's computer when in fact this computer is very fragile and breaks easily. Especially something as simple as holding the screen lid. I am willing to pay a fee to fix the screen but not for more than the computer is worth. I believe this computer should be advertised differently and a warning about how fragile the screens are should be on the box and in many places on the computer's booklets etc.

Company: Acer America
Country: USA
State: Texas
City: TEMPLE
Address: PO BOX 6137
Phone: 8008162237

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