Dell
Celeron Sent Instead of Advertised Pentium 4 Dimension 3250

Dell sells a computer model advertised as a Pentium 4 Processor Dimension 3250 but they send a Celeron-advertised in a different sales catalog under the same model number. I did not want a Celeron-I had one before and they are slow and inefficient.

Dell refuses to give me the computer as it was advertised in the sales catalog; I can provide a copy of the sale catalog to support my claim.
My first email was answered with a trite "you are past your "thirty day return time allotment." The computer was a Christmas gift: I didn't get it when they shipped it!

Nonetheless, they should not advertise with the intent to deceive. I can only say the service I received from Gateway for the past five years was much better and I will return to Gateway. This was my first and last experience with Dell. I will be sending my complaints to the Attorney General of Ohio.

Company: Dell
Country: USA
State: Texas
City: Dallas
Address: P.O. Box 121046
Phone: 8008173355

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