JustAnswer.com
Never got an answer, only emails urging payment up front

I tried this service via their veterinary branch a year ago. I received no answer, even though I had promised a $50 good-faith payment once I did get an answer. One was never forthcoming.

I needed a legal answer over this weekend, and while I did not have much, I again promised to pay once an answer was given to me. No answers came. The only thing I got was automatic emails urging me to pay up front for answers I had not yet heard. They assured me I could always get my money back if I were unsatisfied with the answer, but they also assured me that I would get an answer simply based on my promise to pay once I did. Lies, lies, lies.

I contacted CS about the lack of response, and they were somewhat rude. They did not care that I had promised to pay. They ignored that and said, "What, did you think it was free?" No, what I thought was that you would stand by the printed statement you published, which said an answer will be given and then you can pay.

After 24 hours I got yet another notice saying they were "very surprised" I had not gotten an answer yet, but that they automatically erase questions after 24 hours and I was welcome to try posting it again. Once again, they stressed the benefits of paying up front.

This company is a scam. I do not know what kind of answers one might actually get from them, because they lie by saying you need not pay up front. Normal people will definitely check something out before paying for it. I have done that twice now with this company and both times got nothing. I informed CS that I would be sure to post on as many consumer affairs boards as I could about what the real deal with this place was.

Take it from me: if you have a problem and need an answer, do not believe this company.

Company: JustAnswer.com
Country: USA
Site: justanswer.com

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