Dell
Memory Order Price Jumped From $618 to $735 After Phone Questions

When I was ordering memory chips online from Dell on their website, the total cost for my order came to $618. However, the Dell website returned an error informing me that due to the large size of my order it was necessary to contact Dell via phone and place the order that way. So, I called Dell and I was put in touch with a Thomas Vincent [thomas_vincent@dell.com or 1-800-456-3355 x 9461176] to take my order over the phone. Thomas proceeded to ask me a series of questions totally unrelated to my order (such as how many employees do you have in your company, what line of business are you in, etc.). I soon was to learn that the whole logic behind Dell forcing you to call them to place large orders was so that they could make an estimate of how much money your company makes (by the questions that they ask) so that they could charge you more for your order. All of a sudden, the cost of my order jumped from the $618 that I was quoted online to $735 that I was now told that I had to pay (because apparently their computer system had ascertained from the answers to my questions that I was a perfect candidate for price gouging). I have contacted Thomas Vincent [thomas_vincent@dell.com or 1-800-456-3355 x 9461176] about this matter and he refuses to comment on this price gouging since he obviously earns a healthy commission from it.

If you want to order parts online in future, I highly recommend PC Connection[www.pcconnection.com]. I have used them for years and they are a trustworthy New England company that keep jobs in America (unlike Dell who send their phone support jobs overseas to India and leave Americans unemployed). Remember, if you buy from Dell, you are paying to take jobs away from American's and send them overseas.

Company: Dell
Country: USA
Phone: 8004563355
Site: dell.com

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