Dell
Doorbuster order replaced after a week and support refused to help
- 11-29-2012
- 21
Electronics and household app.
I placed a order on Black Friday at 12:00 AM for Dell Inspiron 14z (regular price $599), door buster deal was $299, also got an confirmation email. After 1 week I get a mail from Dell that my order has be replaced by Inspiron 15 (regular price $350). When I contacted Dell support they said that they cannot give me 14z as it is sold out, support were rude to me and said that they cannot help me, either I have to take that 15 or they will cancel the order. I tried to convince them that if they had cancelled my order on the same day I placed the order I would have bought the laptop from other places as so many laptop deals were going on Black Friday and Cyber Monday, but they won't listen.
This is last time I am buying anything from Dell. I always thought that Dell was a reliable company with strong ethics, but I was wrong. They spoiled my Thanksgiving: (.
Company: Dell
Country: USA
Site: dell.com