Verizon
Nightmare on 11th Avenue

After canceling my cable internet service because of escalating prices, I switched to Verizon internet service because of a "special" offer—first six months free with a year's service. All well and good; then the nightmare commenced with Verizon billing.

When my first bill arrived, it was not for the plan I had signed up for on 9/11/08 but something called Double Freedom discount which was more costly. On 9/29/08 I called Verizon billing when I received my bill. After going through an incredible number of voice prompts and being transferred to India and back, I finally spoke to a rep named Carlos. He assured me that the error had been corrected and gave me a Confirmation number and assured me the problem had been corrected and I would be credited the difference. Entire time spent on phone: 1 hour 43 minutes.

On 10/29/08, I received the next bill from Verizon. Not only was the problem still there, I was being charged late fees. I called again. This time I spoke with Helen. She spoke with David Vasquez who allegedly fixed the problem. She gave me yet another confirmation number. Time spent on phone: 1 hour 29 minutes.

On 11/06/08 I went online to view my current bill. The horror was still there along with more late fees. I called again. Spoke with Destiny who told me that the "special" offer had expired and that I would have to pay the regular rate.By then my blood pressure was 1000/900. Eventually I spoke with Pam who assured me that the matter had been resolved and that Destiny's supervisor Sally in the Escalation Center had corrected the mistake. This time I was given VOUCHER numbers which supposedly corrected the misbilling of the previous two months. Time spent on phone: 1 hour 3 minutes.

Verizon has wasted my time and lied to me. They have blown enough smoke up my various orifices that I could possibly become airborne at any moment. If I were an attorney charging Verizon for billable hours, they would be providing my entire phone/internet services for free for a year!

I am now waiting was the next billing to see if I have to endure Verizon's billing incompetence yet again.

Company: Verizon
Country: USA
State: Florida
City: Saint Petersburg
Phone: 8004834000
Site: www.verizon.net

  <     >