Best Buy
Dell Laptop Support Refused by Dell and Charged $169 by Store
- 10-30-2008
- 7
I was completely unhappy with Best Buy. I bought a Dell M1330 laptop. I had problems with the wireless. I found out after purchase that Dell products purchased at Best Buy are NOT supported by Dell but by Best Buy. Dell provides free support for hardware or configuration issues.
Best buy wanted $169 to talk to me since they only support hardware failures not any other type of wireless issues. I returned the laptop with a 15% restocking fee. In my opinion this was shameless and bordered on fraud since the box, the store and the salesman never say that Dell doesn't provide support. In fact the box talks about the Dell warranty.
I recommend that no one shop there. While not perfect, is a much better bet.
Peter
Portland, Oregon
U.S.A.
Company: Best Buy
Country: USA
State: Oregon
City: Beaverton
Address: 3055 SW Cedar Hills Blvd
Phone: 5033500559