BestBuy
Geek Squad Charged Repeatedly for Business Computer Freezing
- 10-04-2008
- 9
I call the geek squad. My small business computer is freezing up when we use recall and credit cards. No problem. For $299.99, they will fix this. They come out and say, the problem is, " it needs more memory." They install memory and leave. The next day, I have the same problems. I call back and for a mere 6-8 hundred more they will come out to look at problem. I have spent 5 times at 25-45 minutes each on the phone with these so called agents. Today I even talked to special agent manager Edmund, and he said this is the way it works... They start with the simple things and work their way to the problem, at a fee each time. It's the same as working on a car. You slowly work the bugs out. This is not what I asked for in the beginning. If I was looking for someone to slowly work the bugs out, I would have called my mechanic!!! Fraud!!!
Company: BestBuy
Country: USA
Site: bestbuy.com