Best Buy
TV Service Call Fee Demanded in Advance and Manager Hung Up

I was trying to find out what to do with the tv, (LG plasma 42"&home center system) we bought in sept of 07 because the sound is not working right. I have an extended warranty with best buy techs, and I was speaking to Mark the asst. Mgr. At the Westland store located on Cowan Rd. Explaining the problem with the tv and the geek squad in which I first called for repairs. The geek squad said it would be a 200.00 dollar charge for them to come out and check the tv, I said no and called the store again, they set up a time to come out today 6-26-08 between 8 and noon fine, today they called before they came out and said there would be a 100.00 dollar charge and it had to be paid in advance before they would send anyone out.

I then called Mark the asst mgr. And was explaining the problem I had with the tv and the geek squad and he plain out right hung up on me... To me that is bad business and I guess best buy attitude is anything you want until you buy it and take it home then it is your problem. Never again will I buy another item from best buy or at least not this store, they must be trained to do this in order to sell a product then it's your problem. Take my advice don't go to this store bad personnel they will sell you anything then it's your problem not theres, they just have to hang up on you...

Company: Best Buy
Country: USA
Site: bestbuy.com

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