Vonage
VONAGE -.com ripoff customer service not worth anything termination fee

4/25 1st i emailed vonage through the site to cancel service because the service isnt great. I had small problems with devices and service interuptions not because of my cable internet. I had unlimited phone and fax spending 41.00 a month. 2nd time called with a wait time of over 30 minutes i had to hang up because i am a fireman and had a call to go to. Few more calls later nothing waits were over 1/2 hour.

4/29 i changed my cc info on the site so they didnt charge my account. Thoughout may i called and emailed. 5/23 finally got through to a lady. I told her not so great service and wanted to cancel and that i called and emailed a month ago. She got my info and said you dont use it that much why dont we go cheaper 25 monthly. I still said no cancel it. After 15 minutes of debating. She said well i need your cc # so we can take care of your balance i said what balance. They wanted the 1 month (june) for 41.00 and 40 more to cancel service. I asked how can i owe money on a prepaid service. She said its your balance. Immediatly i said no to giving her my cc #. She told me she cant cancel service until balance is paid. This is unacceptable i told her. After about 5 more minutes of talking she said an email will be sent and billing dept will get a hold of me. So i got a balance of $81 due in the email that was sent.

Company: Vonage
Country: USA
State: Pennsylvania
City: Avalon

  <     >