Vonage
Ripoff, this is a scam people!

Another friend of mind that I unfortunately referred to Vonage before I found out what a scam it was recently tried to cancel his service. His experience was being on hold for an hour then getting somebody in India on the phone. The guy said it was Vonage's policy to verify his identity and that he would write a ticket with the cancellation request and be contacted in 48 hours.

Of course, as expected, nobody contacted him untill after 4 days go by and then he was contacted by email saying they couldn't reach him on the phone when they tried to call. That's impossible since the guy has a cell phone, carries it with him all the time and has call waiting as well as voice mail.

Of course at this point, the next billing cycle started because they refused to cancel and billed his credit card again. He sent an email requesting them to cancel and refund. Not only have they still not concelled the service or refunded his money, they haven't even emailed him back with a response and it's been 3 days!

So, after requesting to cancel 7 days ago all he got was an hour on hold, a bunch of hot air from some Indian dude, and an email stating they couldn't reach him, and that he was getting charged for another month.

So, the only way to cancel with this company is to cancel your credit card and request the credit card company to refund you because of fraud. THIS IS A SCAM PEOPLE.

Do you remember ever having to have US West, or SBC, or Cox Cable call you to verify that you wanted to cancel? No, you probably just called them and cancelled and it was that simple. Avoid this place or you will regret it!!

Company: Vonage
Country: USA
Phone: 8662434357
Site: vonage.com

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