Wall Mart
Defective merchandise and misleading product care plan On June 4

On June 4, I was sold a Dell computer, service tag # 8kcv4g1 with Vista operating system installed. Within a few days it malfunctioned and I was told to contact Dell support. After several calls to foreign speaking technicians I was able to resolve the problem. Within a few days the problem re-occurred and after many phone calls I was told by a Dell expert technician I should let him remove the Vista program and install the older Microsoft X P Operating system, a system I understand will shortly be abandoned by Microsoft. I did not accept this redeculous cure and requested a return authorization from Wall Mart or Dell.

I was told by Wall Mart that since the 15 day return policy had expired I would have to deal with Dell Direct. Upon contacting Dell I was told since I Purchased it from Wall Mart I would have to deal through them.

When I purchased this product I also purchased a $98.88 extended service plan which has been proven to be of no use to me. I continue having various problems with this product to the extent I had to use a different computer to even file this report.

At the present time neither company has offered any help resolving my problem other than continuous temporary fixes to a totally defunct operating system called Microsoft Vista.

Company: Wall Mart
Country: USA
State: Washington
City: Shelton
Address: 100 E Wallace Kneeland Blvd
Phone: 3604270171

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