AT&T Internet Support Services
Charged for Tech Support After Virus Infection Linked to Internet Service

Upset do to whatever internet service provided to us. I call for support instead I got a company trying to cash on whatever went over the lines and received a virus call rundll32. Exe which got infected in my pc a malicious spyware.

AT&T they were forcing me with no help since their excuse is my pc related. They did not believe me and push for $68 dollars to try to clear and if not possible. Further charges will be impose. AOL internet service in the past will help this for free. I even had yahoo internet service they did free tech support with download links to solve their customer problem.

I give an F for support to AT&T grrrrrrrrrrr

Instead I had to fix it myself. I had to reinstall my windows and lost 2 hours of problems just cause of this virus that I received by their ISP.

I pay 30 bucks a month and I still need it to pay them more for tech support.

Unbelievable.

It reminds me of their long distance company 6 years ago where they push for 133 dollars for a 5 international calls. It took 1 year to solve the problem and pay like 50 some dollars. One year!!! I miss the old SBC support they were great. Be careful at least I don't have a contract anymore. If anything else happens I will update this report. That is all.

Company: AT&T Internet Support Services
Country: USA
State: California
City: Fresno
Site: att.com

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