AT&T
Lack of customer care

AT&T has failed three times to live up to a dry loop DSL install to a qualified address by the activation date of July 8th. On July 8th, I spoke with 8 AT&T call center reps who could only tell me that the order was pending. I was told that I would get a return call by 5 PM. Suzzane returned my call the next day July 9 from the Dublin CA facilty and promised that the service would be on by end of day July 9th. As of July 10 I still do not have service.in every interaction that I've made with customer service and the provisioning the blame is place on the fact this is a dry loop account. If I ordered a phone service bundle I would not have this problem. My complaint is that AT&T is making it intentionally difficult for customers to obtain non bundled services by offering poor customer service. I spoke to Isabel who offered to cancel service prior to speaking with a supervisor. One example of horrendous customer service is Sylvia agent id (SL1793). She would not let me speak with a supervisor. She was unhelpful and could only repeat that service was to activate on July 10th. Today a DSL technician came on premises and could not activate the DSL line. There has been such a lack of customer care that it leads me to believe that AT&T has no interest in providing stand alone DSL dry loop service which it has been forced to offer as a result of its mergers. My expectation is the have service installed immediately as promised.

Company: AT&T
Country: USA
Site: att.com

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