EA Games
EA Download Manager is faulty and preventing me from playing a game I purchased

Earlier today, I decided I would purchase Battlefield 2: Complete Collection. The only option at the EA Store was digital delivery, so I opted for the extended download feature. I followed the instructions provided.

I downloaded the Download Manager and installed it running as Administrator. I then downloaded and installed my purchased game. There were no problems with this part of my experience.

My problem is when I try to launch the game using the links on the desktop (which are set to Windows XP Service Pack 2) I get a message telling me to log into the EA Download Manager to verify my ownership. After logging into the Download manager, I get the exact same message.

I have spent the better part of the day searching for a resolution for this issue. There is none that I can find. There is, however, a large number of people who have had the same issue with this EA Download Manager. When they contact support, they get a generic reply on what they can do to fix the problem - which has worked in some instances. I have already verified this generic response does not solve my problem.

I would like one of three things. First, I would accept a copy of the files on disc. Second, I will accept a solution for my problem - allowing me to play this game. Or, finally, I will accept a refund of my $40.00.

Company: EA Games
Country: USA
State: California
City: Redwood City
Address: 209 Redwood Shores Parkway
Phone: 6506281500

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