Hewlett Packard
HP refused to return power cord after sending laptop to company for warranty service 2 years and 6 months

I purchased a HP Compaq laptop computer in 2007. I returned it for service. The power cord was not returned with the laptop. I was instructed to send it with the laptop for service.

I have been trying to have my power cord returned or another power cord sent in its place since 2007. I refused to purchase another power cord. I have numerous service tickets numbers in addition to the e-mails. As each time I called customer service I was given a new service ticket number for the same problem.

These are excerpts from e-mails I received in 2007: Brenda Salmon Case Manager-August 27- MM217XXXXXXXXXXXXXXX Sr. Case Mgr Scott MXXXXXX-Nov. 28- Please provide the information I requested regarding your case to the following fax # 519-253-5559.

I faxed a copy of the receipt at that time. Dec. 3 natxxxxxxxx w. Your HP Service Ticket # 750XXXXXXXX - HP TCO Case Manager - Hello, I am a HP Quality Case Manager and your file has been brought to my attention for review. I would like to speak with you as soon as possible to discuss resolution. I was never able to speak to Nathan in numerous attempts. The case went from a Senior Case Manger to an ordinary Case Manager. This shows that HP was not attempting to resolve the issue. I purchased this laptop for college. Since I have not been able to have use of the laptop or even know if it has been repaired, HP has breached the service warranty that I have.

Company: Hewlett Packard
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street
Phone: 6508571501

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