MSN Internet
Charge after cancelled trial bounced my check, $70 in fees

Two months ago I had a free trial with MSN. I canceled three weeks ago (October 22) because it was too slow. On November 14, 2002, I was charged $21.95 by them. I had a check out for $22.02 and only had that much in my account. This made my check bounce and caused a $29.00 NSF fee and a $31.00 overlimit fee, plus the company I wrote the check to is charging me $20.00.

This now totals more than $70.00!

I called my bank, and they told me to call MSN.

I called MSN, and they could not find my account because it was closed. They then searched by email address. The representative said it had closed on October 22 and did not know why I was charged. She said she would reverse the charge.

I then talked to a supervisor to get them to pay for the fees. She was rude. She said that it was cancelled on October 23 and that was the bill date. (I was charged three weeks later? I don't think so!) I told her that the other representative said it was closed on the 22nd. She got dismissive and said they would not pay my fees.

This is ridiculous! This was an unauthorized charge that made me incur these fees, and now they won't pay up. This was a supervisor, and she did not care at all about what has happened. She told me I could try talking to the cancellation department to see if they would do it.

They said the same thing.

So here I am, eating $70.00 because of this company that does not care about its customers or potential customers. They should be stopped! This week I don't have money to buy food or diapers.

Stay away from companies that don't care.

Company: MSN Internet
Country: USA
Phone: 8003865550
Site: msn.com

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