Dell
Refund shortfall over missing cable after returning computer

I have been a Dell customer for many years with TWO Dell laptops and TWO Dell printers. It is only logical that when I was ready to buy a new Desktop that I turned to Dell. Big mistake. I bought a top of the line Quad Core Intel computer. It came after about a week and that is where my problems started. Once I hooked up my Dell printer the new Vista system did not recognize my printer. I called Dell only to be outsourced to INDIA.

After multiple transfers to people I could barely understand a gentleman took over my computer and downloaded some software to supposedly make my printer work. Well, what it did was lock up everything and make the computer completely unusable. After a complete weekend of dealing with Dell over the phone in India and the Philippines I gave up. I requested to return the computer.

Next big issue. I had FOUR packages that came. First Dell tried to give me TWO return labels telling me to place the other two items inside the other boxes. I asked them how can I fit a speaker system inside another box that is already full? I had to go to a supervisor the get another label and then still lacked a label for a Belkin cable. I was told to put that inside the box with the computer. Big mistake. I shipped everything back to Dell and worried the entire time wondering if I would get my full credit. Guess what? I got my credit but the Belkin Cable apparently was never found as I now still owe Dell money. I have sent over 8 emails, and made numerous phone calls and still no resolution.

I have since bought a wonderful Gateway computer. They have all their support in the good ole' USA. What a difference! I love this computer. Don't buy a Dell!!! Poor customer service is just the tip of the iceberg.

Company: Dell
Country: USA
State: Texas
City: Lavergne
Address: 415 New Sanford Rd

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