Dish Network
Sales rep hung up when asked about hidden costs and complaints

I'm writing this because I was pricing a dish package and being a sales person I knew all the questions to ask when the price sounded to good to be true and end result the sales person hung up. Dishnetwork Sterling Satellite a division of Sterling Commerce Group Inc advertised a few packages 100,200, and 250. $19.99, $32.99, and $42.99. Sounds like the basic packages. They inform me when I asked what package I needed for sci-fi, FX, Childrens tv, and regular network that the $32 package would be for me, including free installation, Free DVR upgrade for 10 months which before I forget I was told included the movie channels.

I then ask the sales man on the phone "I get the movie channels too for 10 months?" His reply was "Oh, the movie channels are free for 3 months, then $22 to $40 additional depending on how many you chosen"
Nice one, they make it look like their giving you a nice package for $32.99 which 3 months later would have doubled.

I then ask if there's any additional equipment charges, rental fees, so forth. All he could tell me was there was some additional fees and deposit. I then said "Seems there's a lot of hidden costs your not telling me about. I was thinking of buying from you, but first, does your company have any complaints or listings with usacomplaints. Coms?" Instant hang up. Then I look and see the several hundred complaints against this company and others related to Dish Network.

So, here's the finale. Ask them or whoever your checking prices with to put it in writing all the charges. If they don't or send you little pretty pamphlets without pricing, then don't sign up. Will save you and your banks a lot of headaches.

Company: Dish Network
Country: USA
State: Wisconsin
City: Menomonee Falls
Address: N56 W13365 Silver Spring Dr
Phone: 8002347170

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