PayPal
Unauthorized $500 and $700 Transactions, Account Hacked, No Help

I just want to bang my head against the wall every time I think about Paypal. Back in June I noticed some mysterious charges of $500 and $700 withdrawn from my checking account via check card. I noticed this around 2 am or so and logged into Paypal to see 3 different bogus transactions, for $500, $700 and $500. The other $500 went to a credit card I had on file.

I had not used Paypal for a few months, let alone logged in, until I found I was hacked. It was blatantly obvious I did not authorize the transactions, and all the information is linked there.

I IMMEDIATELY attempted to call them. After navigating their website I finally found the phone number, but customer service was not open until later in the morning. So I tried sending an email, but since they do not give you a direct email address, it was ridiculous, and I ended up sending about 5 different emails just because I was panicking.

Basically, to sum things up, I called in that very morning once it was open, and the person on the phone was no help whatsoever. I then kept running in circles trying to get in touch with Paypal, and was eventually sent an email saying that basically there was nothing wrong with those transactions and I am out of luck.

It literally gives me a headache every time I think about Paypal or try to deal with it, and I am hoping that by posting this I can get something accomplished.

Company: PayPal
Country: USA
Phone: 4029352050

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