Pogo - EA Games
Charged twice for son's Club Pogo subscription plus $32 overdraft fee

My son signed up for the 2 week free trial on club pogo. (The one that doesn't require a credit card) He liked it, so a couple of days before the trial expired, I signed him up for a year at the special price of 29.99 as a Christmas gift to him.

They charged my card immediately, even though the sign up page said it would not be charged for two weeks. I didn't complain because I figured they counted the trial he had already gotten.
This charge was on 12/8.

On 12/20 my bank card should a pending charge of 29.99 from pogo. I went through their question process and told them it was a double charge and since I had finished my Christmas shopping, there were no longer sufficient funds in my account to cover the charge. My son got an email the next day asking for more info. I supplied said info on the 23rd. My bank in the meantime has paid the 29.99 and charged me a 32.00 overdraft fee.

On the 26th, I informed them of this charge and asked for a refund of the 29.99 and a reimbursement of the 32.00 overdraft fee. I again asked for a response on the 30th. In case I was not clear here, I have received no response whatsoever from pogo.

On 1/1/07, I sent them a new inquiry, as my first one is nowhere to be found on their site by the reference number they gave me. I now have a new reference number and another automated email telling me they will address my question within 24 hrs. This is the 5th and still nothing.

I have now updated my question to them telling them I am posting this to usacomplaints.com and will be turning it over to the Texas State Attorney General's office to be investigated by their internet fraud division.

I am out 61.99 that was supposed to be spent on my wife's birthday gift. So guess who's madder than I am?

Company: Pogo - EA Games
Country: USA
Site: pogo.com

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