Intermute, Trend Micro
Intermute, Trend Micro refuses to upgrade or support in accordance with prchase contract.intermute, Trend Micro

When I bought Spam Subtract there was no mention of a limit to the number of activations. It was pitched as a lifetime purchase. Whose lifetime are we talking about?

Because I now get THIS message when I try to activate or upgrade the program.

Thank you for purchasing SpamSubtract. You're on your way to a squeaky clean inbox! Please follow the instructions below to register your copy of SpamSubtract PRO.

Registration & installation information:

If you are currently running SpamSubtract PRO as a trial, click the "update" button in the control panel and SpamSubtract PRO will self-register.

What is the Name of your favorite pet? Aichan

SpamSubtract - Activate

Activation Failed

Oneyedjack@cox.net has exceeded the maximum number of installs for SpamSubtract.

Please contact us for further assistance.

I used oneyedjack@lvcm.com on the original downloaded purchase.

I also have the version on CD. The CD version works but it appears that you will not let me upgrade it to the latest version either.

I get this message. I did not know that there was a limit to the times I could upgrade the program when I bought the CD version.

I guess your webpage name should be changed to;

Gotcha sucker!

Here is the latest try:

Question Reference #061101-000056
Subject: Please activate
Product: SpamSubtract
PRO - Retail / Box CD
Version: 2.02
Browser: Internet Explorer 6
Windows Version: Windows XP Pro
Firewall Software: McAfee
PC Manufacturer: Compaq
License Type: Paid Subscriber
Submitted: 11/01 04:00 PM
Last Updated: 11/01 04:00 PM
Status: Unresolved

Discussion Thread
Customer (Jack W. Irvin) 11/01 04:00 PM
What is the Name of your favorite pet? Aichan

SpamSubtract - Activate

Activation Failed

Oneyedjack@cox.net has exceeded the maximum number of installs for SpamSubtract.

Please contact us for further assistance.

Here is the purchase data for the downloaded version.
Version 1.0.0.74

Subtotal:
Shipping:
Tax: 0.00
Total: 19.95
Welcome SpamSubtract PRO user,

Thank you for purchasing SpamSubtract. You're on your way to a squeaky clean inbox! Please follow the instructions below to register your copy of SpamSubtract PRO.

Registration & installation information:

? If you are currently running SpamSubtract PRO as a trial, click the "update" button in the control panel and SpamSubtract PRO will self-register.

I used oneyedjack@lvcm.com on the original downloaded purchase.

I also have the version on CD. The CD version works but it appears that you will not let me upgrade it. I get this message... I did not know that there was a limit to the times I could upgrade the program.

I purchased SpamSubtract PRO but it is still running as a trial. How do I register the product?

Answer
Confirm that you are running the latest SpamSubtract software (version 1.8x). If you are not already running the product please start SpamSubtract. Once started click the SpamSubtract tray icon in the lower right corner of your screen and view the version number in the upper left corner of the screen.

If you are running an older version of SpamSubtract you must download and install the latest SpamSubtract software from http://www.spamsubtract.com/download.html

With the latest version of SpamSubtract installed, open the product and click Activate.

When prompted, enter the email address used to purchase the product.

Company: Intermute, Trend Micro
Country: USA
Phone: 8008646027
Site: www.spamsubtract.com/hp

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