LaserSoft Imaging
SilverFast After purchase of upgrade of Mac software only had Windows version, but charged card anyway

I received an email from the company saying my software is ready for upgrade. I have the Mac version and properly registered my software with their website. I went to the website and entered my email and serial number for my Mac software. The site reported my software is eligible for upgrade. I then went to the page and added the software to my cart and purchased it.

I received an email with a link to download the software. Then I went to download the software and only Windows software is available. I had verified on the purchase page that Mac OS X 10.6 (Snow Leopard) is supported. However, the site now shows that it is not supported. The page modified date shows that the page was modified after my purchase but the support team says it always said that the product is not supported under Mac.

I disagree since the serial number I entered was listed as valid for upgrade and is for the Mac version of the software.

Company: LaserSoft Imaging
Country: USA
Site: silverfast.com

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