Best Buy, Geek Squad
Paid 500 bucks for nothing to be done Ripoff

We took our computer in to be fixed because of constant shut offs. Ended up paying 500 dollars (in advance I might add) and computer still shuts off.

They told us it would take 24-48 hours to be fixed. Yea right!

Everyday we would call to check and were told everyday something different from it will be ready in about 3 hours to it hasn't even been looked at yet. Give me a break all ready. 7 days later I finally got it back with the same problem we took it in for.

When I questioned as to why it took so long (not knowing it wasn't even fixed) I was told that it was hooked up to an overseas company! If I wanted it to be fixed overseas I would have sent it there. I wanted it fixed IN-HOUSE (which to me means someone in that company should have fixed it). Now if we would of had a geek come to our home to fix it... Would he/she still be sitting in my home fixing my computer today?

Oh yea they do offer a warranty but will I have to take computer back in? YES and then they will not guantee when I will get it back.

This is a scam.

Company: Best Buy, Geek Squad
Country: USA
State: Ohio
City: Cleveland
Address: 7400 Brookpark Road
Phone: 2163519911

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