Best Buy
Power-Surged Laptop Took Months to Replace, Cost Student a Class

I got a computer from my grandma as a present with the psp plan on it. I live in Florida and there is a alot of storms down here and my computer got power surged. I took it in to best buy were you could smell that it had been fried. They had to send it to miami to confirm the fact that the insides were melted together. Well the people in miami couldn't figure it out so they had to send it somewhere else that ended up sending it to miami. So now that my computer has done more traveling then I have in 2 months, they finally say I can exchange it for a new one. So its been 2 months and 18 days and I'm in college so thats a long time to go without a computer. Then they tell me they won't give me a computer that has all the same things the one I had did do to the fact I mailed in my rebates and they will be subtracting that from the total I have to spend on my new laptop. This is when I started crying.

It had been all this time and I had lost alot of work on that computer and I ended up having to with draw from a class due to the fact that I had no way of doing my work at home and I work full time. A manager walked up to me and asked what was wrong and I explained the whole 2 month and 18 days I have had to go through and they gave me a computer that was almost as good as the one I had. I wouldn't be so upset if I got straight answers and it didnt take so long.

Company: Best Buy
Country: USA
State: Florida
City: Port Richey

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