Best Buy Geek Squad
Rip off on Recovery CD

I recently bought a Compaq SR1750NX PC computer from this store. Well, they gave me the usual sales pitch on the surge protector and what not, which I declined. Then they offered to make a recovery CD for me for $25 while they "checked out the hard drive to see if it was okay." They claim you can only get the CD's from Compaq now for $50 and it takes three weeks to get it. Well, guess what? That's a rip off, because you can make your own at home. My computer has a DVD burner. Just another way for Best Buy to sneak a few extra bucks in on their customers. They don't tell you this, of course. Not only that, the guy told me it would take about an hour to make, so we went for lunch, came back, still not done. They said it would be another 2 hours! And all this I could have done myself for free I find out later.

Then of course, I get it home and it won't turn on. Power supply is messed up. Fan is rattling like a mad man against the casing. So much for them "checking it out." Don't let Geek Squad "check out your computer." Just get it and get out of there. They messed it up worse. If you find any problems with your computer after their 14 day return policy, good luck. You have to send it to Compaq under their warranty. I don't understand why they don't inform their customers of ways they can save money instead of LYING to them and forcing them to let their Geek Squad mess with it.

Company: Best Buy Geek Squad
Country: USA
State: Michigan
City: Madison Heights
Address: 32300 John R Rd

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