Best Buy Geek Squad
Told Power Supply and Motherboard Were Bad, Paid $539 for New PC

Jan 4 I took my computer in for diagnosis of no power problem. By Jan 12 still no word so I go to the store. I am told the Geek Squad determined a bad power supply and motherboard. I immediately went back to computers and bought a new one for $539 on top of the $59 fee for checking my computer. I asked the manager of my work I. T department to determine why this happened and if it was something I did. He opened up the case and found everything unplugged inside the case, plugged it all back in, hooked up an external power supply and it fired right up and stayed up for a couple of hours. He stated it was his opinion that a new power supply would make it just like new.

I called Best Buy to complain and was put on hold for 20 minutes so I hung up, called back and directed the call to the Computer department and asked for a manager. Tim answered and identified himself as a manager. I was furious and told him so and how I felt I had been cheated. Tim said he would check my file and call me back and in a few minutes he did call back. This was the insult on top of injury.

Tim proceeded to tell me there was a blown capacitor (on the motherboard). I asked if this meant the computer would not work and if so, why was it up and running right that very minute and had been running for a couple of hours. Tim then said, the capacitor was blown, it was bad, it was bulging and oozing liquid, that it might work for a few days or weeks but would eventually go out.

My husband and I had owned an electronics store some years back, not involving computers, so we both know a capacitor, what it looks like and how they work. A capacitor is good or bad and yes it can bulge and ooze, BUT, there were no bulging or oozing capacitors on the motherboard.

What really sad was, when I took it to them I had authorized a new power supply if this was the problem but they instead chose to lie to me which caused me to spend another $539 I had no need to spend. Tim was just as bad when he chose to take part in this load of bull. In my opinion Best Buy allows the Geek Squad to rip people off and I wonder how many other people get ripped off each day.

I wrote to the Best Buy Customer Care, explained how upset and angry I was and naturally, their response was Thank you for contacting us and were sorry you were not satisfied with our service. That's putting it mildly when I should feel satisfied spending that much money for nothing? Thank you for letting me vent my anger.

Company: Best Buy Geek Squad
Country: USA
State: Illinois
City: Joliet
Address: 3351 Mall Loop Dr
Phone: 8156090771

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