Yahoo!
Free trial led to unauthorized charge, refund refused

Yahoo! Music Unlimited took money from my account without authorization. I signed up for a 7-day free trial. Yahoo! never asked me for my credit card number or anything.

They already had my credit card number because almost 2 months ago I bought 3 songs from them. I guess that since they had my credit card number, they felt they could do whatever they wanted.

So I called them on 4 different occasions. Twice I was put on hold for a long period of time after asking to speak with a supervisor, and the telephone suddenly hung up on me. The third time, the representative tried to help me get my money back (at least that is what he said), but the computer would not allow him to.

So I called once again and told the representative what happened, but he basically called me a liar and tried to make me seem stupid by saying, "If you didn't put your credit card information in, how did we take money from your account?"

The supervisor never contacted me, but when I spoke to this representative, he said his supervisor had reviewed my case and that they were not going to be able to give me my money back. I asked for his supervisor's name, and he told me he could not give me that information (I wonder why).

I told him to tell his supervisor that I would be calling the Better Business Bureau to let them know they had taken money from my account without my consent, and that I was going to tell them about a website where more people were complaining about them ripping people off.

Yahoo! took it upon themselves to take money out of my account that I did not give consent to, all because they already had my credit card information. So just a word of advice: if Yahoo! or any other company is ripping people off, please report it to the Better Business Bureau. They will investigate, and you may even be able to get your money back.

I am still waiting to hear back from the BBB because I just put my complaint in.

Company: Yahoo!
Country: USA
State: Nationwide
Site: yahoo.com

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