Wesley Forrester Of PortableComputer.com & Media Computer Enterprises
Ripoff, repair failure, scam, stealing, bad customer service, lying, deceitful, unprofessional, shady, unsatisfactory, bad records, time consuming, impossible contact

My laptop's LCD screen was damaged. Immediately needing it back for my business, I sent it in to "portablecomputer.com". They confirmed its arrival on 08/5. I approved the repair & paid them on 08/8. I was promised repair takes normally 2-3 days.

On 8/16. They still did not complete repair. They claimed a 'depot / manufacturer' had trouble with it. I was promised completion on 8/19,8/22, & 8/23, but still failed to complete repair. I decided to cancel my service with them if they failed to complete repair on 8/25.

They did not complete repair. On 8/25, the website was shut down. I did not receive a call or email from Mr. Wesley Forrester. I called many times on 8/25 & 8/26.

They did not pick up their phone. I called his cell phone 8/28 at 3 A.M. I left a message, informing him I wanted to cancel my service & wanted a UPS tracking number, that has a package with a $195 refund & laptop in the condition it was sent to him (minus $15 S&H) on or before 9/2,3 P.M. PST.

If he failed, I would contact BBB, Usa Consumer Complaints.com, Complaints.com, the Roseville police department & my lawyer immediately for potential legal actions, if necessary.

On 8/30, he promised the tracking number on or before 9/2 in a phone conversation at 8-9 A.M. Pst. On 9/2,3 P.M. PST, I still received no tracking number. I received no email or call update about the situation. I have called the business multiple times. The website is -still - down. I did not receive a $195 refund or my expensive laptop.

I discovered that this business has an unsatisfactory record & other consumers have similar, but unfortunate testimonials. Please help. I don't think I can recover my money & product on my own anymore. I need assistance.: (

Please do not use and / or disclose this address & contact information inappropriately.

Mr. Wesley Forrester
PortableComputer.com
P.O. Box 427
Roseville, CA, US, 95678
BUSINESS PHONE: (916) 772 3883
PERSONAL CELL PHONE (916) 367-3739

I would suggest all people needing an LCD repair, rely on onsite repairs & always check them out! I had another laptop repaired in just an hour with onsite service for just $89. I just wish it was my laptopbut it was my next door neighbor's..

Don't make the same mistake I did. If I could, I'd help put a stop to businesses like portablecomputer.com. (although the site is shut down at this time.)

Company: Wesley Forrester Of PortableComputer.com & Media Computer Enterprises
Country: USA
State: California
City: Roseville
Address: P.O. Box 427
Phone: 9163673739

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