Dynamictruth.com Cigarette
Ripoff

I placed an order with this company on January 13, I contacted them February 16 to say that my order was not received, they advised me that my order was returned due to new customs laws and that I would receive my new order within 5-7 days.

March 1, I contacted them again, they put a trace on it in customs and said that I should receive it in 2-3 days

March 14, they traced the package again and it came up "lost/theft" so they said they would send out a new order on March 16 and I should receive it in 10-12 days.

April 5, 13 business days after my last contact with them. I asked about the location of the package and if they could not find it to refund my money.

April 5 response came, they said they were tracking my order.

April 6, no response, I e-mailed again, asking if they had any luck. Was told "Your order is being held in Customs, we are working on having them released."

April 11, I e-mailed them again, asking if they had any luck getting my order released from customs. No response.
April 13, I e-mailed again, asking for an update or a refund. No response.
April 18, I e-mailed again asking for an update. No response.
April 26, I e-mailed asking for a refund and for someone to contact me. Still waiting for a response.

I have never had a problem ordering from this company and have been ordering from them for the past year. I won't be ordering from them again.

I contacted them

Company: Dynamictruth.com Cigarette
Country: Switzerland

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