EBay
Reserve Price Fee Charged Despite Assurance It Applied Only If Sold

I listed an item on eBay with a reserve price for a first time because I spoke directly with a live support agent and was told specifically that I would not be charged a reserve price fee for my item unless it was sold. Once again, I was told I would pay the fee only if my item sold. After having some serious technical difficulties with my listing — such as my listing not even showing up!!! — my item didn't sell.

I then contacted the live support agents again and inquired about a credit for my listing because of these technical difficulties. I was told that the only way to get the credit was to relist my item (which I didn't want to do, but I wanted the credit because why the hell would I pay for a listing that didn't even show up?!?!) and that my account would automatically be credited for the first listing after the second listing ended.

My item never sold the second time around, and despite the fact that I was told directly by one of their support agents that I would not have to pay unless the item sold, somehow I am still being charged hundreds of dollars for my listing because of the reserve price fees. I attempted to contact the online help (through email) and after a few correspondences - with no resolution - I was told that any further correspondence I send will be read but not answered. I know that they have my conversation with the agent who told me that I would not be charged unless my item sold, but they conveniently can't find it.

This is a big company that is now taking big advantage of people using their services and they have to be stopped. They could be doing this to so many more consumers and getting away with it!!! Can anybody help??? Something has to be done.

Company: EBay
Country: USA
State: California
City: San Jose
Address: 2145 Hamilton Ave

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