MSN
Collections Notice for $460 After Cancelling Unusable Internet

I sent a letter about this problem to another complaint site on 1/18. Since then, MSN has turned my so-called bill over to a collection agency.

In March I decided to purchase a digital camera. Best Buy had a deal that if you signed up with MSN for three years, they would pay up to $400 for a digital camera. I had been on AOL for several years and never, I repeat never, had a problem. I figured how different could MSN be. So I signed the contract and went home with my digital camera. I cancelled my AOL service and set up my MSN account.

That's when it all went wrong. I couldn't even get signed on. I called MSN technical support, and the technician told me I had to pick another username. I did that, but I had connectivity problems just the same. I called technical support on several occasions and always got the same lines: there are server problems in that area, or the tech would make me run through all kinds of procedures. None of them worked. I had started a business, and my clients could not get their work through to me or I couldn't get connected to receive it. People would tell me they e-mailed me and I would never get it. The tech people at MSN treated me like I was an idiot.

I put up with this for 6 months until I could take it no longer. I spoke with another tech person, and when I realized I was just getting the runaround, I had had enough. I cancelled my Internet service with MSN and signed right back on with AOL. I am happy to say that once again I have no Internet problems.

Here's the kicker. Today, several months after cancellation, I got a letter from MSN stating that I owe them $460, for Internet service that I no longer have. Their tech support people have no clue! They are rude and, out of their insecurity, treat you like you have no clue. When I called to cancel the Internet service, no one said I was going to owe them money. When I called today about this bill, the customer service representative told me that the contract I signed said they didn't guarantee connectivity. What kind of Internet service is that? Internet requires connectivity! That was the most asinine answer I have heard yet. Then she told me that because I had paid for six months of service, they would drop the debt to $300 and some odd dollars. To top it off, they billed me under a username I wasn't even able to use. I told her I wasn't paying it. She told me I would hear from a third party. I told her I wanted to talk to someone above her, but she said there was no one. Unbelievable!

This is not the first time I have received poor customer service. In the past I have never given anyone a hard time, but this was definitely the worst customer service I have ever received, and not only that, they want me to pay for it. This situation was absolutely ridiculous.

Needless to say, I am furious and I am not paying this bill for a service I don't have and couldn't even use. I think six months was long enough to put up with that, especially when you rely on the Internet for your business. Yes, that includes connectivity!

Company: MSN
Country: USA

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