Comcast
Billed for Download Speed of 4 but Receiving Only 1

My company subscribes to Comcast for our high speed internet. We were updating our technologies and getting a static IP address.

When our tech spoke to the Comcast tech he (Comcast) disclosed that we have been charged for the past year for a down load speed of 4, but were only receiving the service of a download speed of 1.

I have had multiple conversations with regular customer service, no one helps, the credit figure is in the hundreds of dollars and they are not authorized to take care of this matter.

I called corporate which assured me a manager in billing would be in touch with in hours. NO PHONE CALL!
I really don't know how else to handle this, but I do suggest you call Comcast and ask what your download speed is. Everyday individuals have no access to the passwords to get into modems supplied by Comcast therefore you have no idea if you are getting what your paying for.

Comcast has also charged me for two months of this static IP address before they even delivered the modem, which they have credited.

The company as a whole seems to be able to bill you but to service you as a customer they will not do.

Company: Comcast
Country: USA
State: Virginia
City: Richmond
Phone: 2156651700
Site: comcast.com

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