Dell
Defective Computer, Wrong Monitor and Unfulfilled Data Migration Promise

Purchased a Dell Dimension 3000 home computer on October 6th. Have had nothing but problems with it ever since!

Within moments of plugging it in... A humming noise from the monitor... Call in, they say they will replace with a NEW monitor! I was sent a rebuilt/not the same model/non acceptable replacement!

I then notice within about 10 days later a processing problem... Numerous programs not working. Call in to tech support, they have me do some entries and tell me that the processor is bad! Dell says its bad!

I arrange for a new tower to be sent to me and DELL also agreed to pay for Data Migration from the old defective unit to the new one! This was Guaranteed by Lisa Poole at ext#70395! The date at this time is December 29Th!

The data migration is for the Proprietary information of mine that is locked in the defective tower, which I will not release to dell and would be lost if I just give it up to them!

Today, January 18th! Still have lesser quality monitor, have new tower sitting on the floor, still in the box, over 25 calls to dell, no technician sent for the data migration transfer as promised. Case reference #0888-*.

On every call, I am assured that they will resolve the issue immediately. Guess what? Still waiting!

My advice to anyone after my experience..."If you want to live thru PC Hell, Buy a Dell"

Company: Dell
Country: USA
State: Texas
City: Round Rock
Address: One Dell Way RR2 Box 8202
Phone: 8778943355

  <     >