Comcast
Xfinity Misinformed & Lied To! Supervisors as well as CSR's Have NO Clue How to Communicate!

I called Comcast during the first week of December to schedule an appointment to have a service tech come out to my soon to be new residence to check all the exterior and interior cable lines and prepare the house for internet and cable TV services. I scheduled the appointment for Friday December 28 between 1-3pm and I was given two prices for the services I would be getting; The first price for the first 6 months of service and the second price for the following 6 months and I was told there would be NO Charge for the technician to come out to do what needed to be done.

Just to make sure things hadn't changed I called Comcast back a week later and spoke with a different CSR and asked them to confirm my appointment and to tell me again what services I was going to get and what the prices of those services were going to be. I was told the same thing that I was told initially about the first 6 months price and the following 6 months price as well as NO Charge for the technician to come out and do what they needed to do.

The night before the service date I get an automated call from Comcast confirming my appointment and I called them back and spoke with a CSR who told me that there was going to be a $30.00 service charge for the technician to come out. I told them that I was told by two different CSR's on two different days that there would be NO Charge.

After speaking with a supervisor they told me they would waive the fee, but because No one told me I would have to have a TV and a Computer at my soon to be new residence until 10pm the night before the service was to be done I had to cancel my appointment to which after talking to at least 10 other people within a two day period, I never got the service done. Comcast missed 2 scheduled appointments and it cost me 3 days of driving a total of 245 miles and $75.00 in gas money not to mention the 15hrs of my time wasted waiting around for someone to show up to my residence.

Company: Comcast
Country: USA
State: Florida
City: Pompano beach
Address: 141 Northwest 16th Street
Phone: 9542521937

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