Comcast Service
Weak Signal on Channels 702 and 707 After Multiple Technician Visits

I have a very frustrating experience about Comcast support and technical assistance.

I have been complaining that occasionally, i keep getting "weak signal" on channel 702 and 707. I live in the San Francisco. The first time i called

About this issue, one technician came and he changed the splitters for my cable lines. He mentioned that if i get the weak signal again, that they

Would need to rewire the cable and separate the cables that go to the internet and telephone with the TV cable line. Then, I got the "weak signal"

Message again while watching channel 702 or 707. I called the support number and complained about the same issue. The next technician came and he

Rewired the cable from the street into the house and into the HD TV. Still got the same issue occasionally. I called in again and the next

Technician came and said he would do the rewiring of the cables. He called (don't know whom he called) and told me that I have an appointment for

04/22, between 12:00 - 2:00. When I called the Comcast support, they can not find my appointment in their appointment book. While on the

Phone I was put on hold so he can check on something, then somehow, I got a busy signal... I have called the Comcast support 4 times today,

04/22 and I have to repeat myself to everyone that I spoke with. On the last call, i was told that one of the support person had set up an

Appointment for me between 6 - 8 pm., but unfortunately I have a prior commitment and I won't be home at that time. I even took off from work today

For the appointment I was verbally told... That never existed in the books...

Very, very frustrating.

SF_frustrated_Custome

Company: Comcast Service
Country: USA

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