Hewlett Packard
Printer Replacements and Snapfish Mug Refund Problems

I recently purchased a desktop computer, monitor, and photosmart printer from HP. The first printer wouldn't pick up the paper. I was told they would send me a refurbished one. After speaking to a supervisor, I was sent a new one. It printed a few times and started leaving streaks and eventually started printing everything red while I was talking with the tech. This time the supervisor insisted they send me a refurbished one. I went back later to find the price difference between new and refurbished and the sales rep couldn't find any refurbished printers. Snapfish by HP, a service that comes with the printer, sent me a photo mug I had ordered. It was not what I ordered. Customer service said they would send me another. It is now 7 days until Christmas and it would be sometime in January before I'd receive the replacement. I demanded a refund. The agent I spoke with had a different math teacher than I did. The refund didn't even cover the initial cost tax. I call back and demanded the full amount including shipping charges. I shouldn't have to shipping on something they screwed up. I was told by this agent that I would have to reorder the product and then I could receive a refund. I received a partial refund without a reorder. After considerably arguing with him, I decided to suffer my losses. Never again will I order anything from HP. I hope this post will save someone from putting too much trust in Hewlett Packard or Snapfish by HP.

Company: Hewlett Packard
Country: USA
Site: hp.com

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