Cvs
Poor consumer service

Went there this morning - only one person on staff, 2 phone calls waiting, one customer in front of me with about 20 items in addition to what she wanted to pay for. I decided I would go back in the afternoon. Went back, 5 minutes til 5pm. Two persons in front of me, so I decided to get a couple of items in the pharmacy area. Went back at 3 minutes after 5pm. The staff at the register (there were now three staff member in the pharmacy at 5pm) said, "we close at 5". I replied, "you have got to be kidding me - I came back this afternoon b/c you were understaffed this morning, and I was here this afternoon not more than 5 minutes ago, went to get another item, and I come back just have you tell me that I am too late - unbelievable!" Response - "well, sorry - ". So, I went to the front cashier to pay for my son's breathing strips and told the cashier that this is the last time I would be coming here. She asked me if I had my extra-care card, to which I responded, "it really doesn't matter if I'm not coming back, does it?" To which she asked me what the matter was. I told her the aforementioned, and she says - "sorry". My question is this, why bother even asking me what the problem is, if you have absolutely no intention of dealing with it? I am a health care professional with many patients in this area. I may have really needed that medication, but no one asked me who I was and what I was trying to pick up. Bottom line - I will discourge all of my patients from coming to this CVS, as I am also a patient, and do not want other patients to walk away from a pharmacy feeling like it is just another retail outlet. It was obviously more important that they close out their tils, so they could leave, than to care for a patient - good bye CVS.

Company: Cvs
Country: USA
State: Texas
City: Bastrop

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