Fit Factory
Credit card fraud, unauthorized billing

Credit card fraud!

I ordered a free sample of acai berry supplement (advertised on the internet) for which I authorized a charge of $1.00 towards shipping on 10/25/08.

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Here is the information from the vendor on the order confirmation page:

Your Order is Complete!
Charges will appear on your credit card statement as "Online Health "

Your confirmation number is: XXXXXXX (note: number blocked for privacy reasons)

Congratulations on a first step to a healthier new you!

Your product will be shipped to you within 24 hours. Please allow 4-6 days for shipping & handling.

For your convenience, charges will appear on your credit card statement as "Online Health 877-350-8480".

If you have questions please call our customer service number, 1-877-350-8480.
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Today, 10/30/08, there is a charge on my credit card account for $29.95. I called the telephone number that appeared on my credit card transaction report (800-660-8489) and spoke to an insolent young woman who argued with me about the charge, telling me I "had the chance" to cancel the transation before I entered my credit card information for the shipping fee. This is an outright lie. She told me I had signed up for a "subscription" to their weight loss plan and I owed them this amount every month. I responded that I did NOT, under any conditions, agree to any such thing. I stayed on the line with her, insisting she credit my account in full. I had to repeat myself several times as she would not respond (I thought she had hung up on me). She finally relented, committing to a full credit "on the next credit card cycle."

We'll see what happens about this. Meanwhile, I'm calling my credit card company to report this scam.

Company: Fit Factory
Country: USA
Phone: 8006608489
Site: www.fitfactory.com

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